Privacy Policy

1. Introduction

Nova Gym Box (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or make a purchase.

2. The Data We Collect

We may collect, use and store the following types of personal data:

Identity Data

• Full name

• Billing and delivery address

• Email address

• Phone number

Transaction Data

• Purchase details

• Order history

• Payment confirmation information
  (We do not store full card details.)

Technical Data

• IP address

• Browser type and version

• Device type

• Website usage data

• Cookie data

Fitness & Preference Data

Where you complete onboarding forms, we may collect limited information such as:

• Height and weight

• Fitness goals

• Training preferences

• Dietary preferences

This information is used solely to generate your personalised workout and nutrition plan.

3. How We Use Your Data

We use your personal data to:

• Process and fulfil your orders

• Deliver personalised workout and nutrition plans

• Provide customer support

• Manage returns and refunds

• Improve website functionality and performance

• Send marketing communications (where you have opted in)

• Comply with legal obligations

4. Lawful Basis for Processing

We rely on one or more of the following lawful bases under UK data protection law:

• Performance of a contract

• Consent

• Legitimate interests

• Legal obligation

5. Sharing Your Data

We may share your personal data with trusted third parties, including:

• Payment processors (e.g., Stripe, PayPal)

• Delivery providers (e.g., Royal Mail, courier services)

• Website hosting providers

• Email and marketing platforms

• Analytics providers (e.g., Google Analytics)

We do not sell or rent your personal information.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, tax, and accounting requirements.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction.

Payment transactions are processed securely via third-party providers. We do not store full payment card details.

8. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Withdraw consent where processing is based on consent

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact:

sales@novagymbox.com

9. Cookies

We use cookies to:

• Enable essential website functionality

• Analyse website usage

• Improve user experience

• Support marketing activity (where consent is given)

You can manage cookie preferences via your browser settings.

For more information about cookies, visit:
https://www.allaboutcookies.org

Company Information

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Nova Gym Box is a trading name for our Limited Company  For company information or any privacy-related enquiries, please contact:

sales@novagymbox.com