Privacy Policy

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Introduction
NovaGymBox (“we,” “our,” or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.
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What Data We Collect
We may collect the following types of personal data:

• Identity Data: Name, email address, and phone number.

• Transaction Data: Payment details and purchase history.

• Technical Data: IP address, browser type, and cookies.

How We Use Your Data
We use your data for:

• Processing and fulfilling your orders.

• Providing customer support.

• Sending marketing communications (if you’ve opted in).

• Improving website functionality and user experience.

Third-Party Sharing
We may share your data with trusted third parties, such as:

• Payment processors (e.g., Stripe, PayPal).

• Delivery partners (e.g., Royal Mail, couriers).

• Analytics providers (e.g., Google Analytics).

We do not sell or rent your personal information.
Your Rights
Under UK GDPR, you have the following rights:

• Access your data.

• Request correction or deletion of your data.

• Withdraw consent for data processing.

To exercise these rights, email us at sales@novagymbox.com.
Cookies
We use cookies to improve website performance. For details, see our Cookie Policy.
 
2. Cookie Policy
What Are Cookies?
Cookies are small files stored on your device to improve your browsing experience. They help us:

• Recognize returning users.

• Understand how our site is used (analytics).

• Provide relevant marketing.

Types of Cookies We Use

1. Essential Cookies: Necessary for website functionality.

2. Analytics Cookies: Help us understand site usage.

3. Marketing Cookies: Deliver personalized ads.

Managing Cookies
You can disable cookies in your browser settings. However, doing so may limit website functionality.
To learn more about cookies, visit https://www.allaboutcookies.org.
 
3. Terms and Conditions
Website Use
By accessing our website, you agree to these Terms and Conditions. If you do not agree, please do not use our site.
Prohibited Activities
You may not:

• Use our website for unlawful purposes.

• Copy, distribute, or exploit website content without permission.

• Introduce harmful software (e.g., viruses).

Intellectual Property
All content, logos, and trademarks on this site are the property of NovaGymBox. You may not reproduce them without permission.
Liability
We make every effort to ensure the accuracy of information on our site but do not guarantee it. We are not liable for:

• Errors or omissions.

• Third-party website links.

 
4. Terms of Sale
Orders
All orders placed on our website are subject to acceptance. You will receive a confirmation email when your order is accepted.
Pricing
Prices are displayed in GBP and include VAT unless stated otherwise. We reserve the right to correct pricing errors.
Payment
We accept card payments. Orders are processed only after payment is confirmed.
Shipping
Orders are shipped within 10 working days. Delivery delays may occur due to circumstances beyond our control.
 
Returns and Refunds
We do not accept returns or offer refunds unless required by law. For faulty or damaged items, contact us at sales@novagymbox.com within 48 hours of delivery.
Limitation of Liability
Our liability is limited to the purchase price of the item.
 
5. Accessibility Statement
At NovaGymBox, we are committed to making our website accessible to everyone, including those with disabilities. If you experience any issues accessing our site, contact us at sales@novagymbox.com, and we will work to resolve them.
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6. Disclaimer
The information provided on our website, including fitness and nutritional advice, is for general purposes only. We are not responsible for any injuries or adverse outcomes resulting from the use of our products or advice. Consult a professional before starting any fitness program.
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Novagymbox is a trading name please email sales@novagymbox.com for company details.