Shipping & Returns, Refunds

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At NovaGymBox, we are committed to providing high-quality products and exceptional service. Please review our policies below to understand how we handle shipping, refunds, and returns.

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• Processing and Delivery: Orders are typically processed and shipped within 10 working days of confirmation.

• Delivery Area: We currently ship to addresses within the United Kingdom only.

• Shipping Costs: Shipping fees will be calculated at checkout based on your location and the size of your order.

• Delays: While we aim to meet our shipping timelines, unforeseen circumstances may occasionally cause delays. In such cases, we will notify you promptly.

Return & Refunds

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We do not accept returns or offer refunds for non-faulty items. This policy ensures that all customers receive brand-new, hygienic products.

Damaged or Faulty Goods

If your order arrives damaged or faulty, please contact us within 48 hours of receipt at [your email address]. Include photos and a description of the issue. If approved, we will offer a replacement or alternative resolution.

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Consumer Rights

We adhere to all applicable UK laws regarding consumer rights. For more information about your rights as a consumer, please visit the UK Government's official consumer rights resource:
https://www.gov.uk/consumer-protection-rights.

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Contact Us

If you have any questions about your order or our policies, you can reach us at:
Email: sales@novagymbox.om